Refund Policy

At EZMOM, your confidence matters to us. We stand behind the quality of our products and are committed to providing a fair, transparent, and reliable return experience.

This Refund & Return Policy applies to all purchases made through www.ezmom.com, operated by EZMOM USA LLC.

30-Day Risk-Free Return Policy

We offer a 30-day risk-free return on eligible products.

Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

  • The return request is submitted within 30 daysof delivery
  • The product is unused, unwashed, and in original condition
  • All original packaging, accessories, manuals, and inserts are included
  • Proof of purchase (order number or receipt) is provided

Products that do not meet these conditions will not be eligible for return.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return:

  • Used, worn, washed, or altered products
  • Products damaged due to misuse, neglect, or improper care
  • Clearance or final sale items (if applicable)
  • Gift cards or promotional items

We reserve the right to refuse returns that do not comply with this policy.

Return Process

To initiate a return, please contact us at support@ezmom.com with:

  • Your order number
  • A brief explanation of the return reason
  • Clear photos or videos (if requested)

Once approved, return instructions will be provided.
Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable
  • We recommend using a traceable shipping method, as EZMOM is not responsible for lost return shipments

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds typically process within 5–10 business days
  • Original shipping charges, taxes, and duties are non-refundable

If a returned item does not meet our eligibility criteria, it may be sent back to you at your expense.

Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different product, please return the eligible item and place a new order.

1-Year Warranty Guarantee

All ezmom products are covered by a 1-year limited warranty from the date of purchase.

Warranty Coverage

This warranty covers:

  • Manufacturing defects
  • Product malfunctions under normal, intended use

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper care
  • Unauthorized modifications or repairs
  • Cosmetic damage that does not affect functionality

To submit a warranty claim, please contact support@ezmom.com with your order number and supporting documentation.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
We may request photos or videos to assess the issue and provide an appropriate resolution.

Policy Abuse

EZMOM reserves the right to refuse returns or warranty claims that show signs of abuse, fraud, or excessive return activity.

Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact:

EZMOM USA LLC
Email: support@ezmom.com
Website: www.ezmom.com