Shipping & Delivery

At EZMOM, we are committed to delivering your order as efficiently and reliably as possible. This Shipping & Delivery Policy outlines our shipping coverage, processing times, delivery estimates, and important shipping-related information.

This policy applies to all orders placed on www.ezmom.com, operated by EZMOM USA LLC.

Shipping Coverage

At this time, we ship exclusively within the United States.
We do not offer international shipping.

Orders shipped to P.O. Boxes, APO/FPO addresses, or U.S. territories may be subject to extended delivery times.

 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and U.S. public holidays).

Please note:

  • Processing time refers to order verification, quality checks, and packaging
  • Orders placed during peak seasons or promotional periods may require additional processing time

You will receive a confirmation email once your order has been processed and shipped.

Estimated Delivery Time

Estimated delivery time is 5–12 business days after shipment, depending on:

  • Your location within the United States
  • Carrier performance
  • Weather conditions or unforeseen logistical delays

While we work closely with our shipping partners to ensure timely delivery, delivery times are estimates and not guaranteed.

 Shipping Carriers

We partner with reputable shipping carriers to ensure safe and reliable delivery.
Carrier selection is based on destination, package size, and operational efficiency.

Tracking information will be provided once your order has been shipped.

Shipping Fees

Shipping fees, if applicable, are calculated at checkout and displayed before payment is completed.

Shipping charges are non-refundable, except where required by law or explicitly stated otherwise.

Tracking Your Order

Once your order has shipped, you will receive an email containing tracking details.
Please allow up to 48 hours for tracking information to become active.

If tracking shows no movement for several days, this does not necessarily indicate an issue and may reflect carrier processing delays.

Delays and Exceptions

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Carrier operational disruptions
  • Customs or security inspections (if applicable)
  • High shipping volumes during peak seasons

EZMOM is not responsible for delays caused by shipping carriers, but we will make reasonable efforts to assist you in resolving delivery issues.

Incorrect or Incomplete Address

Please ensure all shipping information is accurate at checkout.
EZMOM is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If a shipment is returned to us due to address issues, additional shipping fees may apply for reshipment.

Lost or Missing Packages

If your order is marked as “delivered” by the carrier but you have not received it, please contact us within 7 days of the delivery confirmation.

We will assist in filing a carrier investigation where applicable. However, EZMOM is not responsible for packages lost due to theft or carrier confirmation errors once marked as delivered.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

EZMOM USA LLC
Email: support@ezmom.com
Website: www.ezmom.com