Faq
FAQs
How can I change or cancel my order?
Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it’s been placed. However, you can Email Us to check your order status.
Where is my order?
Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please Email Us.
What if I don’t receive an order confirmation email?
If you’ve placed an order but didn’t receive a confirmation email, please check your spam or junk folder. If it’s not there, contact us, and we’ll be happy to provide you with your order details and confirm your purchase.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. If your order hasn’t been shipped yet, we will make the necessary changes for you. Once an order has shipped, we may not be able to change the address, but we’ll do our best to help resolve any issues.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued to your original payment method within 7-10 business days. You’ll receive an email notification once your refund has been processed.
Do I have to create an account to purchase product on the EZMOM site?
No. You may purchase product as a guest. However, the value of creating an account is that all your contact information is saved allowing you save time the next time you order. By having an account you can review your order history. EZMOM does not keep credit card information.
How long will the order arrive?
The time frame of order delivery is divided into two parts:
- Processing time: 1-2 business days.
- Shipping time: 3-8 business days (excluding weekends and holidays).
Do you ship outside of the United States?
At this time we can only ship to customers in the United States.
My package was marked as delivered, why did I not receive anything?
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest USPS/FedEx delivery vehicles use GPS that can automatically update a package as “delivered” prematurely. Please wait 2-3 business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
I received a damaged good, what shall I do?
When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company, take a picture and notify us immediately. We will send you a new product.
Even if the packaging looks whole, it is important to unpack and control your product as soon as possible to discover any hidden transportation damage. Save the wrapping for an eventual return.
The product I ordered doesn’t fit. What can I do?
To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please Email Us for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please Email Us for assistance with fit or quality issues.
Can I exchange a product?
Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.
Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.
Are your products safe for both moms and babies?
Yes, we understand how important safety is for both mothers and babies. Our products are formulated with the utmost care, using high-quality ingredients that are gentle, non-toxic, and dermatologically tested to ensure they are safe for sensitive skin.
Are your products cruelty-free?
Absolutely! EZMOM is committed to ethical practices, and all of our products are cruelty-free. We do not test our products on animals and ensure they are made with love and care for both mothers and babies.
What ingredients are used in your products?
We pride ourselves on transparency. All of our product ingredients are listed on their respective product pages. We use only the highest quality, non-harmful ingredients, carefully chosen to provide the best care for both mothers and babies.
Are your products eco-friendly?
Yes, we are committed to sustainability. Our packaging is designed to be eco-friendly, and we strive to reduce our carbon footprint at every step. You can feel good about choosing EZMOM, knowing we are working toward a greener future.