Privacy Policy

Last Updated:January 2026

EZMOM USA LLC (“EZMOM,” “we,” “us,” or “our”) values your trust and understands the responsibility that comes with supporting mothers and babies during some of life’s most important moments. Protecting your privacy is part of that responsibility. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from www.ezmom.com (the “Site”).

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Information We Collect

We collect information that allows us to operate our business responsibly and provide you with a smooth, secure, and supportive shopping experience.

  • Information you choose to provide
    When you place an order, create an account, sign up for emails, participate in surveys or promotions, submit reviews, or contact our customer care team, you may provide personal information such as your name, email address, shipping and billing address, phone number, order details, and communications with us. Payment information is handled securely by third-party payment providers, and EZMOM does not store complete payment card numbers.
  • Information collected automatically
    When you browse or interact with our Site, certain information is collected automatically to help us understand how our Site is used and how we can improve it. This may include IP address, browser type, device identifiers, operating system, pages viewed, time spent on pages, interactions, approximate location, referral sources, and information collected through cookies, pixels, or similar technologies.

How We Use Your Information

We use personal information thoughtfully and only for purposes that are consistent with our role as a maternal care brand.

Specifically, we use your information to:

  • Process and fulfill orders, manage accounts, and deliver products to you
  • Communicate with you about purchases, shipping updates, customer support requests, and service-related messages
  • Provide customer care and respond to inquiries or concerns
  • Improve our website, product offerings, and overall customer experience
  • Understand customer needs and preferences to better support mothers and caregivers
  • Share helpful updates, educational content, and product recommendations related to motherhood and baby care (you may opt out at any time)
  • Maintain the security and integrity of our Site, prevent fraud, and detect unauthorized activity
  • Comply with applicable laws, regulations, and legal obligations

We do not use your personal information in ways that are unexpected, intrusive, or inconsistent with the trust you place in us.

Cookies and Similar Technologies

To provide a smooth, reliable, and personalized experience, EZMOM uses cookies and similar technologies such as pixels, tags, and scripts. These technologies help our Site function properly, improve performance, and better support you throughout your shopping journey.

Cookies are small data files that are placed on your device when you visit a website. Some cookies are temporary and are deleted when you close your browser, while others remain on your device for a longer period to remember your preferences and settings.

We use cookies and similar technologies for the following purposes:

  • Essential website functions
    These cookies are necessary for the Site to operate correctly. They enable core features such as page navigation, secure checkout, account access, and fraud prevention. Without these cookies, certain services you request may not be available.
  • Performance and analytics
    These cookies help us understand how visitors interact with our Site, such as which pages are visited most often and how users move through the Site. This information allows us to improve usability, troubleshoot issues, and enhance overall performance. The data collected is used in an aggregated and non-identifiable manner whenever possible.
  • Functionality and preferences
    These cookies allow the Site to remember your choices, such as language preferences, region, or previously viewed products. This helps create a more convenient and consistent experience, so you don’t have to re-enter information each time you visit.
  • Marketing and communications
    With your consent where required by law, we may use cookies to help deliver content, product recommendations, or offers that are relevant to your interests. These cookies also help us measure the effectiveness of our marketing efforts. We do not use cookies to make sensitive inferences about you or your family.

Where required by applicable law, non-essential cookies (including analytics and marketing cookies) are used only after you have provided consent. You may withdraw or adjust your consent at any time through your browser or device settings, or through our cookie preference tools if available.

You can choose to accept or decline cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the Site and affect your overall experience, including your ability to complete purchases or access certain features.

How We Share Information

We share personal information only when necessary to operate our business and serve our customers.

This may include sharing information with trusted third-party service providers such as:

  • E-commerce platforms and website hosting providers
  • Payment processors and fraud-prevention services
  • Shipping, fulfillment, and logistics partners
  • Customer support, analytics, and marketing service providers

These partners are authorized to use your information solely to perform services on our behalf and are required to safeguard your data in accordance with applicable laws and contractual obligations.

EZMOM does not sell your personal information.

Children’s Privacy

Our Site is intended for adults, including parents, expectant mothers, and caregivers. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child under 13 has been collected, we will take prompt steps to delete it.

Your Privacy Choices and Rights

You have meaningful choices regarding your personal information.

You may:

  • Request access to the personal information we hold about you
  • Request corrections or updates to your information
  • Request deletion of certain personal information, subject to legal requirements
  • Opt out of marketing emails at any time by using the unsubscribe link in our messages
  • Ask questions about how your information is collected, used, or shared

Residents of certain U.S. states, including California, may have additional rights under applicable privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. While no system can be guaranteed to be completely secure, protecting your information is an ongoing priority for us.

We retain personal information only for as long as reasonably necessary to:

  • Provide our services and support customers
  • Maintain accurate business and financial records
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized in accordance with applicable laws and industry standards.

Third-Party Links and Services

Our Site may contain links to third-party websites or services provided for your convenience. EZMOM is not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we’re here to help.

EZMOM USA LLC
Email: support@ezmom.com
Website: www.ezmom.com